Privacy Policy

About us

One Direct Business provides insurance solutions for commercial, business and personal protection to companies and their employees, to deliver cost-efficient and comprehensive cover for you, your staff and your business.

Based in Hampshire and with more than 60 years of combined experience in the industry, One Direct Business provides impartial explanations on all of the products available in the market, helping you to choose the one that is right for you. We are directly authorised by the Financial Conduct Authority (FCA), the independent watchdog that oversees financial services in the United Kingdom.

Treating our customers fairly

We will endeavour to explain the service that we provide and the true cost, benefits and consequence of any product or service you buy from us.

We aim to ensure we have given you the right advice and enough information for you to be able to understand the products and services, giving you the chance to purchase the right product for your short and long term needs.

We will always attempt to give you the best advice – even if it means losing out on business to a competitor.

If you are unhappy with the service we provide, we promise to resolve your complaint in a professional manner and as quickly as possible. We will do this until you are completely satisfied with the result.

Why use an adviser?

When deciding on the right type of protection for your family or business, the key is getting the best advice to find the best cover for you.

At One Direct Business, we have access to a range of insurers, which means the advice you receive will be impartial and tailored to both your needs and budget, whilst not compromising on quality of protection.

Life is unpredictable and circumstances change, so whether you have a new mortgage, are recently married, have just had a child or have sadly lost a loved one, it’s important to make sure you have the right cover in place throughout your lifetime.

We work on an advised basis, ensuring we fully understand your requirements. This allows us to work with you short and long term for all your protection services. Call now to speak to one of our dedicated protection advisers

  • Working with One Direct has been great. From day one they were committed to providing the best possible service and pricing they could offer and continue to go to great lengths to get the best possible cover for what I am looking for. The team are always on hand to help in any way they can and continue to work behind the scenes and make suggestions for further cost savings or better levels of cover. It’s been easy to build a great relationship with One Direct and I can trust them to provide me with what I need every time I require their services. I would highly recommend them!

    Robyn Leason
    Boulevard Property Holdings
  • A quick thank you to the team at OneDirect insurance for the clear and simple advice which has given us the confidence that we have the right cover now and the best advisors for our future requirements. Gareth really took the time to ensure that he understood our situation and requirements, meaning we have the right products for our current situation and know what to consider as our circumstances change. Once the best product and supplier was identified it was over to Kyle who made the often laborious task of sign up a lot more tolerable. We were all set up in no time safe in the knowledge we have cover in place should the unexpected happen.

    Dave & Laura Spencer
  • I contacted One Direct knowing that I needed a lot of different types of protection, but unsure of exactly what I required. After a conversation about my circumstances, Gareth was able to recommend the exact products that would ensure my family were well looked after if something were to happen to me. All in all, I’m very impressed with the service that One Direct provided and would happily recommend them to anyone.

    Matt Ritchie
    Newcastle FC
  • As the director of a start-up marketing agency, I’m too busy to spend a lot of time researching all of the insurance policies we need, let alone finding time to search for the best cover. When I spoke with Gareth, he was incredibly helpful. He explained to me exactly what I need and then found the best policies for the business, its directors and employees.  Now I know that the business and its assets are protected, whatever happens. I would highly recommend Gareth, Darren and the rest of his team.

    Tom Mitchener
    Zoomgo Marketing
  • When I started looking for insurance I wasn’t sure what type of cover I needed. One Direct advised me on exactly what I needed and setup a great policy at a very competitive price. When I contacted them several months later, I got to speak to the same person again who dealt with my enquiry quickly and professionally. I would highly recommend One Direct to anyone looking for business insurance.

    Steve Evans
    Exemplar Tech

Putting policies in Trust

At One Direct Business, as part of our service we can help you place your policy into trust. This is a legal arrangement where you give cash, property or investments to someone else, so that they can look after them for the benefit of a third person. So, for example, you could put some of your savings aside in a trust for your children.

If you put things into a trust they no longer belong to you, so when you die their value won’t normally be counted when your Inheritance Tax bill is worked out. Instead, they belong to the trustee, who has a legal duty to look after them for the beneficiary. When you set up a trust, you decide the rules about how it is managed, so talk to an adviser about how this service could benefit you.

Please note the FCA does not regulate trust planning.

What makes our service different?

  • Your cost/benefit ratio is maximised as we cover all aspects of insurance including commercial, business and personal protection
  • Flexible communication; face-to-face meeting, telephone, video-conference or email
  • Dedicated Account Manager who knows your portfolio and will build you a bespoke solution based on your requirements
  • Access to the entire spectrum of cover including products from all top-tier providers such as, Lloyds of London, Royal London, Legal & General, AIG, Zurich, Aviva, Scottish Widows and many more
  • We will aim to ensure we have a solution built to your specific requirements and regular reporting our performance for full transparency

Bespoke insurance programmes

Our ability to provide you with a perfect-fit, customised solution, relies on us asking the right questions to really get to know your individual company needs. To ensure you receive a programme that’s right for your needs we always address the following key areas in a review before providing our advice:

  • Risk profile including business continuity planning, employee safety and security
  • Highlight gaps, duplications or overlaps in existing cover
  • Costing efficiencies based on optimised cross-policy performance
  • All internal governance needs so you are covered for periodic independent review
  • Life Cover options for all key staff
  • Relative share holder protection-value analysis